Medi-Cal Recipient Return Policy
Due to Federal and State Health Regulations, we cannot accept returns on any opened packages or used items.
Exchanges of unopened product due to size changes will be made on a case- by- case basis and require supervisor approval.
DiaperFetch by KKMS must be notified within 24 hours of delivery if the incontinence supplies received are defective. In the case of defective supplies, a replacement will be made for the defective item.
Product returns of unopened boxes due to our error will be picked up and exchanged next time we are in your area otherwise you may come in to the office to do returns/exchanges in person.
If you are a private pay e-commerce client, please click here for our E-Commerce Return Policies.
